FREE MAINLAND UK DELIVERY FOR ORDERS WEIGHING OVER 10KG!

All orders to any mainland United Kingdom addresses weighing 10kg and over will be delivered free of charge.

All UK orders BELOW a total weight of 10kg will be charged £4.90 for delivery. Full details below.

When your total order weighs 10kg or more you'll automatically qualify for FREE delivery if you're a mainland United Kingdom customer. If you are located outside of the mainland UK then I'm afraid we cannot offer this service to you. Your options are detailed below.

Standard Mainland UK Delivery

All orders to mainland UK addresses which weigh below 10kg will be charged a flat rate fee of £4.90. This fee is for the total order, you will not be charged anything extra.

Delivery to Scottish Highlands

All orders to Scottish Highlands which weigh below 10kg will be charged a flat rate fee of £4.90. This fee is for the total order, you will not be charged anything extra. All orders over 10kg will be charged a flat rate fee of £2.99.

Delivery to Scottish Islands, Channel Islands, & The Isle Of Wight

For delivery information and prices to all these areas, and others, we request that you contact us to make your enquiry, as fees to these locations can vary and we'll need to advise.

When will my order be delivered?

Orders to the mainland United Kingdom will be dispatched the following working day via next day delivery. We will contact you if we are out of stock of any item(s) ordered that may cause a delay. If your order has not arrived within 3 working days please contact us as soon as possible so we can contact our couriers and locate your parcel.

Orders to all other areas may take slightly longer, so please allow up to 5 working days before contacting us if you are concerned as to the whereabouts of your order.

Do you deliver internationally?

At this time I'm afraid we do not deliver to Europe or other international destinations.

Our 14 Day Money Back Guarantee

We offer a 14 day money back guarantee on all orders, with the exception of any live foods such as mealworms, if you are not satisfied with your order when received.

Simply contact us as soon as you receive your order and we'll arrange for a return with you. Once the order has been received by us we'll action your refund, or an exchange if this is what you'd prefer.

All returned orders should be sent to:

Brinvale Bird Foods, Brinvale Farm, Long Clawson, Melton Mowbray, LE14 4NB.

All returns must be packaged securely. We recommend using a recorded service when returning items to us.