Flo Lifetime Feeders - Warranty & Guarantee Information
Any goods that are received from us in a faulty or damaged state can be returned under our extended 30 day money back guarantee for faulty or damaged goods. If items are damaged upon arrival please contact us there and then. Please refer to our return policy on our delivery page here for more info.
For ongoing warranty and guarantees, the Flo Lifetime Feeder range offers a 5 year guarantee for any damage by Squirrels which affects the effectivness of the feeder itself. We will be able to get replacement parts, repair the feeder or replace the feeder if that is what is needed. We may request a photo or return of the damaged feeder and/or parts to allow us to fix this in the most effecient way possible. Please note that this warranty does not extend to normal wear/tear, accidental damage or weather damage.
Any replacement parts/feeders will be sent out at a carriage charge of £3.99 which can be made payable over the phone. Alternatively, you can opt to have the replacement sent on your next order from us.
After The Warranty - As we still wish for these feeders to be your lifetime feeder, we usually have access to all the parts needed for replacement. So if you do require extra parts after this warranty period, please get in touch and we will do our best to sort out your feeder. Please note that a charge may be required for replacement parts when out of warranty, however any decisions on this will be made at our disgression.