Frequently Asked Questions
Need a hand? We’re here to help. If you don’t find the answer you’re looking for below, feel free to give us a ring on 01664 823 230 or use the form on our Contact Us page.
Do I need to create an account to order?
You don’t have to, but we recommend it! Creating an account saves your delivery details for next time and gives you access to our loyalty scheme so you can earn rewards on every order. Create your account here.
Is shopping with you secure?
Yes – your security is a top priority. Our site uses SSL encryption (look for the padlock in your browser), and we never store your card details. All payments are processed securely via Sage Pay or PayPal.
How can I pay for my order?
We accept all major credit and debit cards, plus PayPal. You don’t need a PayPal account to use their service – just choose the option and pay with your card as normal.
Can I pay over the phone?
Absolutely. Give us a call on 01664 823 230 and we’ll take your payment securely using our virtual terminal. Your card details are never stored.
What makes Brinvale different?
We grow much of our own seed right here on our farm in the Vale of Belvoir, and we only stock food we'd be happy to feed to our own birds. Our small, friendly team is always on hand to offer advice, and our mixes are carefully developed with birds' wellbeing in mind.
You’ll also enjoy:
A secure, easy-to-use website
Next-day delivery on most orders
A 14-day money back guarantee
Brilliant customer service from a family-run team who genuinely care
How do loyalty points work?
When you shop with a Brinvale account, you earn loyalty points automatically. These points can be redeemed for money off future orders. You can track your points in your account area .
