*Please note - DPD can deliver orders up until 8pm in the evening. So if you have not received it early on (as usual), they still may deliver, later on, depending on what the route for that day has been.

 

Free Mainland UK Delivery for Orders Weighing Over 10KG

All orders to any mainland United Kingdom addresses (excluding Scottish Highlands and Islands as stated by our courier DPD) weighing 10kg and over will be delivered free of charge.

All UK orders below a total weight of 10kg will be charged £4.90 for delivery (individual items may vary, see description on product pages). Full details below.

When your total order weighs 10kg or more you'll automatically qualify for FREE delivery if you're a mainland United Kingdom customer. Please note however any other offers or free gifts will not go towards the 10kg needed to qualify for free delivery.

If you are located outside of the mainland UK as stated by DPD then we're afraid we cannot offer this service to you. Your options are detailed below here.

 

UK Delivery and Timeframes

All orders to mainland UK addresses that weigh below 10kg will be charged a flat rate fee of £4.90. This fee is for the total order; you will not be charged anything extra.

For our next day delivery service, we use an 'express 24' service with DPD. Please be made aware that DPD can deliver up to 8pm in the evening. There are unfortunately some exceptions where currently DPD cannot guarantee a 24-hour turnaround for the delivery. You can follow this link to see if your postcode falls into a later delivery time frame.

DPD do occasionally deliver on a Saturday depending on the volume of orders that they have to distribute, but please remember that this is not classed as a working day, so if you order on Friday you may receieve it on the Monday instead.

For delivery information and prices to all these areas, and others, please see table below, Alternatively, you contact us to make your enquiry, as fees to these locations can vary and we'll need to advise.

Delivery and Service Table

Please see below full list of delivery locations, services and delivery charges. As of October 2019 we have had increased delivery charges places upon us, so some of our services may have been affected and as a result, delivery price increases may have occurred to absorb some of the cost to us. If you do not see your location listed, then, unfortunately, we do not support delivery to your location just yet. Full list of Highlands and Islands, Belfast, Isle of Man and Isles of Scilly postcodes can be found here.

 

Location and Sevice

Under 10kg

10kg and Over 

Mainland UK - Next Working Day - DPD £4.90 Free
Mainland UK - Second Class - Royal Mail £3.90 Free Next Day
Scottish Highlands and Islands - 2-3 Working Days - DPD £4.90 £4.90
Belfast, Isle of Man, Isles of Scilly - 2-3 Working Days - DPD £16.50 £16.50

 

When will my order be delivered?

Orders to the mainland United Kingdom will be dispatched the day you order (with exceptions to weekends and bank holidays) via next day delivery (as long as you order before 5:00pm). If an order is placed on the Friday (sent out on a Next Working Day) please be aware that it may be delivered on Saturday, due to DPD distributing the large volume of orders. We will contact you if we are out of stock of any item(s) ordered that may cause a delay. If your order has not arrived within 2 working days please contact us as soon as possible so we can contact our couriers and locate your parcel. Orders outside of mainland UK may take slightly longer, so please allow up to 3 working days before contacting us if you are concerned as to the whereabouts of your order.

Saturday and Sunday deliveries are not currently available.

 

Do you deliver internationally?

At this time we're afraid that we do not deliver to Europe or other international destinations.

 

Our 14-Day Money Back Guarantee

We offer a 14 day money back guarantee on all orders, with the exception of any live foods such as mealworms, if you are not satisfied with your order when received. 

Simply contact us as soon as you receive your order and we'll arrange for a return with you. Once the order has been received by us we'll action your refund, or an exchange if this is what you'd prefer.

 

30 Day Returns Policy - Damaged or Faulty Goods

Any goods that are received from us in a faulty or damaged state can be returned under our extended 30 day money back guarantee for faulty or damaged goods. If items are damaged upon arrival please contact us there and then. Please be aware that we may ask for photos of the item so that we can assess the situation. Products are classed as not faulty if they are delivered intact, in original packaging, and with no defects in the product itself. Any items returned must returned as arrived with the packaging and any relevant paperwork necessary. 

 

All returned orders should be sent to:

Brinvale Bird Foods,
Brinvale Farm,
Long Clawson,
Melton Mowbray,
LE14 4NB. 

All returns must be packaged securely. We recommend obtaining a proof of postage when sending parcels back to us.

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